Terms & Conditions

2. Scheduling & Appointments

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2.1 Booking Confirmation

• Appointments are confirmed only after written approval and/or required payment.

• Clients must provide accurate property details and access instructions at the time of booking.

 

2.2 Property Readiness

          Clients are responsible for ensuring the property is ready at the scheduled                   time, including:

• Interior and exterior staging

• Removal of vehicles, trash bins, and personal items

• Securing pets

• Ensuring safe access

If the property is not ready, delays or reshoot fees may apply.

 

3. Weather, Safety & FAA Compliance

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3.1 Weather Conditions

Above the Roof Media operates in accordance with strict safety and FAA guidelines.       Weather may delay, modify, or prevent aerial or ground operations.

Conditions that may impact service include:

• High winds

• Rain or moisture

• Fog or low visibility

• Lightning or storm activity

• Extreme temperatures

• Unsafe ground conditions

If weather prevents safe operation:

• The shoot may be rescheduled at no additional charge.

• Partial services may be completed when possible.

• If the client declines rescheduling, cancellation fees may apply.

 

3.2 FAA Regulations

All drone operations comply with FAA Part 107 regulations.

Delays or restrictions may occur due to:

• Controlled or restricted airspace

• Temporary Flight Restrictions (TFRs)

• Proximity to airports, heliports, or military bases

• Emergency response activity

• Authorization delays (LAANC or manual approvals)

If FAA authorization is delayed or denied, the client will be notified, and the shoot may be rescheduled or modified.

Safety and compliance always take priority.

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4. Payments, Fees & Refunds

 

4.1 Payment Terms

• Payment terms are outlined in the invoice or service agreement.

• Some services may require payment before delivery.

• Late payments may incur fees.

 

4.2 Refund Policy

• Digital products and completed services are non‑refundable once delivered.

• Refunds are not issued for:

• Change of mind

• Client‑side technical issues

• Failure to download files before expiration

• Weather or FAA delays outside our control

If Above the Roof Media fails to deliver the agreed‑upon service, a remedy or refund may be issued at our discretion.

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5. Digital Product Delivery

 

5.1 Delivery Method

Digital assets are delivered electronically via:

• Secure download links

• Client portals

• Cloud‑based delivery systems

Delivery is considered complete once the link is sent to the client’s email.

 

5.2 File Access & Expiration

• Download links remain active for 30 days.

• Clients are responsible for downloading and storing their files.

• Redelivery of expired files may incur an archival retrieval fee.

• Long‑term storage is not guaranteed.

 

6. Revisions & Reshoots

 

6.1 Revisions

• Each service includes a defined number of revisions.

• Revision requests must be submitted within 7 days of delivery.

• Revisions include adjustments such as color correction, cropping, or labeling.

• Revisions do not include reshoots.

 

6.2 Reshoots

Reshoots may incur additional fees unless caused by:

• Equipment failure

• Operator error

• Conditions within our control

Reshoots due to property readiness, staging, weather, or client changes are billable.

 

7. Copyright & Usage Rights

 

7.1 Ownership

Above the Roof Media retains full copyright to all media unless otherwise agreed in writing.

 

7.2 Client License

Clients receive a non‑exclusive, non‑transferable license to use the delivered media for:

• Marketing the specific property

• Business promotion related to the project

Clients may not:

• Resell media

• Transfer media to third parties

• Reuse media for future listings

• Alter media in a way that misrepresents Above the Roof Media’s work

 

7.3 Portfolio Use

Above the Roof Media may use completed media for:

• Website portfolio

• Social media

• Marketing materials

Clients may request exclusion in writing before delivery.

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8. Liability & Limitations

 

8.1 Operational Safety

We reserve the right to refuse or modify services if conditions are unsafe or non‑compliant with FAA regulations.

 

8.2 Limitations of Liability

Above the Roof Media is not liable for:

• Weather‑related delays

• FAA authorization delays

• Property access issues

• Client‑side technical problems

• Loss of data after delivery expiration

Our liability is limited to the cost of the service provided.

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9. Privacy & Data Protection

We collect and process personal information in accordance with our Privacy Policy.
Clients are encouraged to review the full policy on our website.

 

10. Changes to These Terms

We may update these Terms at any time.
The “Last Updated” date reflects the most recent version.
Continued use of our services indicates acceptance of any changes.

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11. Contact Information

For questions about these Terms & Conditions, contact:

Above the Roof Media
Email: chris@abovetheroofmedia.com

Website: https://www.abovetheroofmedia.com

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